Kai has previously worked in the agent and group insurance fields, working either with groups directly or with group agents in a carrier partner GA role for two years. Having been on both sides of the equation, Kai understands the needs and flexible solution requirements of agents along with the information-driven and product knowledge expertise support side and is dedicated to perfectly bridging the gap. A firm believer that courtesy, resourcefulness, and professionalism are the watchwords of excellent customer service, Kai endeavors to embody those values for agents and clients of all types. A relatively recent Twin Cities resident, he very much enjoys the cold and the snow.